Blossom Cleaning Services

Less than stellar experience after getting yelled at by the owner when I said I wasn't satisfied with my cleaning. $420 for an initial cleaning when I signed up for a bi-weekly service, even though it's no different than the standard cleaning, it's just because it's the first time they cleaned it (this is $100 more than the bi-weekly service I signed up for). When I first spoke to the representative when talking through cost and what I would receive she used the word "deep clean" and that was not the case, she meant it's an initial clean at the same level as the other services.The customer service was good upfront when I scheduled and there were areas of my home that were very good. The bad outweighed the good during the initial cleaning and it's all I could focus on. The team knocked over my picture frame and left it face down in the entry hallway, left a bottle of cleaning supplies, smudges on the refrigerator, dirty countertops, grime in the sink, areas of the floor were still dirty amongst other things (and that was just the kitchen and 1 bathroom). These are minor, but I paid for a service so I wouldn't have to clean them and still had to. It's very clear there aren't quality checks or check sheets that they complete to ensure nothing is missed. After I rightfully so - gave feedback, I was told that the only option according to the policy (a policy not provided to the customer either through website or when setting up the service) is they will comeback to clean the areas I'm responsible for identifying as not being satisfactory. I declined because it's 100 degrees out and i'm 10 months pregnant with my 2 kids that would have to leave the home or be confined to a room so they could go back through the house and that I would have to do the work of finding areas they missed. I asked to be accommodated and pay the standard rate which would be $320. I was told no and that the only option is coming back. The owner was nothing short of argumentative, said I was being too picky, cut me off and told me that I'm talking too much, and yelled at me on the phone when trying to tell my side. I was told cleaners are humans and make mistakes and I was being unreasonable - but i'm not sure how paying $320 for unfinished service is unreasonable. I took pictures right when I walked through the door (and have timestamps) and was accused of my kids making the messes in the pictures between the 5 minutes I walked in the door and started inspecting service. I didn't correct her, but it was only me walking through the door when I came home. I hadn't picked my kids up yet which I would have by the time they came back to re-clean areas. They said they have pictures that show differently when I first called, and I asked them to send the pictures to which they declined. I was also told that cleaning is subjective and what I consider clean others may not - which is completely fair - but in this case it's things that are I would hope there would be agreement that it's not clean. My posting isn't to belittle the cleaners and their effort, it's to inform others of the policy not exposed to customers upfront or in writing on their website and if you aren't willing to accept the policy, the treatment you will get by the owner. I received a text while writing this from the owner being professional and refunding $50, but this isn't reflective of who I spoke to on the phone and how I was treated. (The initial girl I talked to I think Andrea? was very sweet even after showing my annoyance with the level of cleaning).

I had the pleasure of using Lemon Blossom Cleaners, and I cannot say enough great things about Bernice! I booked their three-hour priority cleaning package, and Bernice completely exceeded my expectations. Not only did she thoroughly clean the bathrooms, but she went above and beyond by completing every area on my list — all in under three hours! I was honestly amazed at how efficient and detailed she was. My bathroom looks brand new, sparkling like we had just moved in. It's such a refreshing feeling to walk into a space so perfectly clean. Plus, a huge perk for me is how there’s no lingering chemical fragrance in the air since they use natural products! I will definitely be using this cleaning service again and highly recommend it to anyone looking for top-notch, thorough cleaning. Bernice, you are a star! Thank you for your amazing work! (I would post comparison photos if only I had remembered to take photos before the cleaning!)

Hi everyone. I paid for a deep clean which was going to initially cost 450 due to square footage. Still super high but so wanted a thorough clean and thought I'd give it a shot. They sent three people. My master bath looked awesome. They couldn't clean upstairs as a couch was delivered the day before and the movers set it on the stairs as they needed more labor to get it up the steps. Now to the cleaning.. my hard word floor was unbelievable. I expected a vacuum and mop with disinfectant. I saw the young lady spray a few drops and use a swiffer.. when I started looking closely, the doors were not wiped down, the skirting boards were dirty. I opened my clothes rack where I store peoples coats and shoes when they visit and it was dirty. I sent her pics and she agreed it was a shoddy job but she cannot give partial refunds. She offered 25 dollars off the next clean . I will not rebook.